Privacy Policy

Information We Collect

At Netwrkusa, we collect information to provide better services and support your career development journey in social work and trauma-informed care. The types of information we gather include:

Personal Information You Provide

• Name, email address, and contact information when you register for courses or webinars
• Professional background and career interests for personalized content recommendations
• Educational history and certifications relevant to social work practice
• Payment information when purchasing courses or services (processed securely through third-party providers)
• Communication preferences and feedback about our services

Automatically Collected Information

• Website usage data including pages visited, time spent, and navigation patterns
• Device information such as browser type, operating system, and IP address
• Course progress and completion data to track your learning journey
• Search queries and content interactions to improve our platform

How We Use Your Information

We use the information we collect to enhance your experience and provide valuable career development resources. Here's how we put your data to work:

• Delivering personalized course recommendations based on your professional goals
• Sending important updates about new training opportunities in trauma-informed care
• Processing payments and managing your account access
• Improving our platform functionality and user experience
• Providing customer support and responding to your inquiries
• Conducting research to better understand the needs of social work professionals
• Complying with legal obligations and protecting against fraud

Information Sharing and Disclosure

We believe in transparency about when and why we might share your information. Here are the limited circumstances where sharing occurs:

Service Providers

We work with trusted third-party service providers who help us operate our platform. These include payment processors, email service providers, and analytics tools. All service providers are contractually bound to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, legal process, or government request. We'll notify you about such requests unless prohibited by law or court order.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll provide notice before your information becomes subject to a different privacy policy.

Your Rights and Choices

You have several rights regarding your personal information. We're committed to making it easy for you to exercise these rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information in your profile
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a structured, commonly used format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we process your information in certain circumstances

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your privacy.

Data Security and Protection

Protecting your information is a top priority. We employ multiple layers of security to safeguard your data:

Technical Safeguards

• Encryption of data in transit and at rest using industry-standard protocols
• Secure servers with regular security updates and monitoring
• Access controls ensuring only authorized personnel can access your information
• Regular security audits and vulnerability assessments

Organizational Measures

• Staff training on data protection and privacy best practices
• Incident response procedures for potential security breaches
• Regular review and updates of our privacy and security policies

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Here's our approach to data retention:

• Account information is retained while your account remains active
• Course progress and completion records are kept for certification purposes
• Communication records are retained for customer service and quality assurance
• Financial records are kept as required by law for tax and accounting purposes
• Marketing data is removed when you unsubscribe or after extended periods of inactivity

When information is no longer needed, we securely delete or anonymize it. Some information may be retained in anonymized form for research and improvement purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how our platform is used. These technologies help us:

• Remember your login information and preferences
• Analyze website traffic and user behavior patterns
• Provide personalized content and course recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser, though disabling certain cookies may affect website functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

Third-Party Links and Services

Our platform may contain links to external websites and integrate with third-party services relevant to social work and trauma-informed care. Please note:

• We're not responsible for the privacy practices of external websites
• Third-party services have their own privacy policies and terms
• We recommend reviewing privacy policies of any external sites you visit
• Links to external resources are provided for educational purposes only

Children's Privacy

Netwrkusa is designed for working professionals and those seeking careers in social work. Our services are not intended for children under 13, and we don't knowingly collect personal information from children. If we become aware that we've collected information from a child under 13, we'll take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll:

• Notify you via email if you have an account with us
• Post a notice on our website highlighting the changes
• Update the "Last Updated" date at the top of this policy
• Provide a summary of key changes when appropriate

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.